Wednesday, 21 April 2010

Thank you Micheal~

I booked a return ticket from Tiger Airline to Singapore a few months back. For those who know me must be asking. Why? What bring me to Singapore? Well, Yo-Yo Ma & The Silk Road Ensemble (SSO) of course!!

I am so excited about this and have been looking forward for the trip. However, this afternoon, some Asia-Pacific tele-agent called me and told me that my flight on 30th April morning has been delayed to 9pm 30th April!!  DELAYED!!!! Expecting me to fly when Yo Yo Ma is playing his cello!!!??? NO WAY! I tried to explain to the tele-agent but obviously both of us need translator to translate our English to each other. Finally, I gave up and decided to call Singapore Office directly.

I was greeted by a gentleman name Micheal. Initially he offered me free ticket to fly to other places on the same day but I am not going anywhere when Yo Yo Ma is playing in Singapore! After offering me a few options that I keep on rejecting, he finally told me that "I will try to explain to my superior and get you on the flight one day earlier without additional charges". I am so glad!!

Everyone has been telling me all sorts of terrible stories about Tiger Airline, but, Micheal proved that a good warm customer service make a different!

Thank you Micheal~
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7 comments:

  1. zhaofu21 April 2010 at 22:30

    Then, could you help me to buy an album and pass him to sign? 小弟在此感激不尽！！！

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  2. Ying Ying 盈盈21 April 2010 at 23:15

    ZhaoFu, for real a? I don't mind to do that if you really wanted to. I'll bring my albums and try my luck anyway.
    Which alcum do you like most?

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  3. 薇薇22 April 2010 at 00:41

    that's really a good customer service!

    btw, da jie, i was going to tell you to bring his albums we have at home too, so that if we have the chance, we can go for autographs :P

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  4. keeyit22 April 2010 at 11:58

    wah.. u loves that kind of songs ya.. I am an idiot on music.. too bad...

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  5. zhaofu22 April 2010 at 22:54

    哇，谢啦。^O^。。。
    有什么介绍吗？
    其实，认识马友友是从新版的“东邪西毒”原声带开始的。。。

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  6. Ying Ying 盈盈22 April 2010 at 23:13

    KeeYit, no need skill one, just listen :)
    Ah Wei, sure I will.
    ZhaoFu, actually depends on what type of music you love loh~ His cello sings so basically any albums are good.

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  7. zhaofu26 April 2010 at 21:38

    I bought the album "The Essential Yo-Yo Ma", but the quality of the CD not very good leh... :(

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